We strive to provide a smooth and efficient shipping experience for all our customers. Below is our shipping policy detailing how we handle your orders and shipments.
We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and other locations worldwide. Shipping times typically range from 1 to 2 weeks. Please note that import and customs delays can extend shipping times beyond this estimate.
For most locations, we provide free standard shipping. However, if expedited shipping options are chosen, additional charges will apply. Shipping costs will be clearly indicated at checkout if applicable.
Your order may be subject to import duties and taxes (including VAT), which are assessed once a shipment reaches your destination country. These charges are the responsibility of the customer. Wolfpaw Co is not responsible for any additional fees or charges that may apply. Please check with your local customs office for more information about potential duties and taxes before placing your order.
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, including tracking information if available.
If you experience any issues with your delivery, such as delays or damaged items, please contact us as soon as possible. We will do our best to assist you in resolving any problems with your shipment.
If you have any questions about our shipping policy or need assistance with your order, please contact us at hello@wolfpawco.com